My Apple Watch Ultra worked perfectly for years until it suddenly stopped syncing with my iPhone. After attempting to update to watchOS 26.6, the update repeatedly failed. I reset the watch to troubleshoot, and now it has been completely unusable for four weeks because it cannot complete the required update to pair.
I’ve contacted numerous support representatives, tried every troubleshooting step, and even visited Apple in person, but nothing has worked. Now I’m being told I may have to pay nearly the price of a new watch.
This is unacceptable. My watch became unusable while troubleshooting a software issue, through no fault of my own. I expect Apple to take responsibility and provide a repair or replacement at no cost rather than forcing me to pay for a new device.
