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archer440
User level: Level 1 (4 points)

iCloud Connection Issue on iPhone 5

Hello,

I am trying to factory reset my old iPhone 5 through iTunes. It's telling me to turn off Find My, however when I try to turn off Find My, it says I cannot connect to the server. Not even saying I have the wrong password, just flat-out doesn't connect. It's connected to the internet and browses fine (though I do have some occasional certificate popups), so I'm not really sure what the problem is. Is there any way to troubleshoot this? If not, could someone please provide a third-party software of some sort to bypass this?

-Archer440

Posted on Oct 27, 2026 2:17 PM

1 reply

sberman
User level: Level 10 (280,982 points)

Oct 27, 2026 2:40 PM in response to archer440

  • The iPhone 5 was released by Apple in September 2012.
  • The latest iOS version it can use is 10.3.4. iOS 11 was released by Apple in September 2017.
  • Apple released its Find My app with iOS 13 in September 2019.
  • Find My combined the functionality of Find My iPhone and Find My Friends.


So somehow your being asked to turn off Find My for an iPhone 5 doesn’t quite add up.


All this is aside from the fact that the iPhone 5 is so obsolete it may not even function any longer as a cellular telephone.

Originally posted at discussions.apple.com/thread/256384190