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Spiragira
User level: Level 1 (4 points)

Stuck in Lost Mode; the PIN code isn't working on the MacBook.

Hello everyone, I’ve run into an unpleasant issue. I put my Mac into "Lost Mode," and now that I have it back, the PIN I originally set isn't working—it keeps saying the PIN is incorrect. I read an article on the Apple website claiming there should be an "unlock" button in the Find My app, but I don’t see one. I’ve tried using the Find My app, the iCloud website, and accessing it from a computer—nothing has worked. I even bought a type-C to LAN adapter to get a direct internet connection; the Mac’s location started showing up correctly in the Find My app, but the "unlock" button still hasn't appeared. The device is a 2019 MacBook Pro with an Intel chip..

I am from Russia, and that makes resolving my issue through support more difficult.



[Edited by Moderator]

Posted on Oct 27, 2026 12:03 PM

3 replies

leroydouglas
User level: Level 10 (208,430 points)

Oct 27, 2026 12:25 PM in response to Spiragira

Spiragira wrote:
I’ve tried, but nothing works. I looked up some information, and it says that Mac without a T2 chip can be unlocked—but it seems my Mac actually has that chip. Now I don’t know what to do.
MacBook Pro 16″, macOS 15.6


re: 16" MBP Intel has a T2chip yes. The 16" MBP M-series has no T2 chip— it is a SoC Apple silicon M1-M6


Working through the reference link above...The last line:


If you can't unlock your Mac

Take your Mac to an Apple Authorized Service Provider along with your proof of purchase.


Choose your Country or Regions—

Choose your country or region - Apple


Around the World—

Choose your country or region - Apple



Spiragira Author
User level: Level 1 (4 points)

Oct 27, 2026 12:10 PM in response to leroydouglas

I’ve tried, but nothing works. I looked up some information, and it says that Mac without a T2 chip can be unlocked—but it seems my Mac actually has that chip. Now I don’t know what to do.

Originally posted at discussions.apple.com/thread/256384123