Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

airpod pro 3 case sounds choice greyed out

Airpod pro 3. Enable Charging Case Sounds is turned on, but the choice is greyed out. I cannot change it and do not want to hear the chirping sounds the case has just started making.

How can I get this option back? I want to turn it off!

1 reply

Hi there


Please try this

. Forget the Device and Perform a Factory Reset


If the toggle is stuck and greyed out, resetting the AirPods is the most reliable method: [1, 2]


  1. Forget the AirPods: Go to Settings > Bluetooth on your iPhone, tap the "i" (More Info) button next to your AirPods Pro 3, and select Forget This Device. 
  2. Close the Lid: Place your AirPods in the charging case and close the lid for about 30 seconds
  3. Open the Lid: Open the charging case lid. 
  4. Reset the AirPods Pro 3:
    • For AirPods Pro 3, perform the specialized reset procedure (such as double-tapping the front of the case repeatedly while the status light responds or holding the setup/pairing button until the light flashes amber then white). 
  1. Reconnect: Bring the open case close to your iPhone and follow the on-screen pop-up instructions to re-pair them. Once reconnected, check Settings > [Your AirPods] (or look under Audio & Routing) to see if the Enable Charging Case Sounds toggle is active and can be turned off.