Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

iPhone unresponsive during the installation of software in recovery mode

i connected the iPhone SE 3rd generation to the computer to bypass the activation lock. It was in the process of installing the firmware when a window popped up saying error and couldn’t further install the software. It’s been frozen since with black screen and Apple logo with progress bar beneath it. The iPhone was plugged in and I tried to bring it back in the recovery mode but it’s unresponsive. What needs to be done? I tried plugging in the cable, I hear the sound of the windows system but apple device app doesn’t show anything.

2 replies

i connected the iPhone SE 3rd generation to the computer to bypass the activation lock.


There is no way to "bypass" Activation Lock, but you might be able to remove it with the proper credentials. See the Apple Support document linked below:


https://al-support.apple.com/#/kbase





I received the approval email from Apple after submitting my proof of ownership and followed the instructions as given but in the midway the screen froze with error on the Apple device app saying it could proceed further and it’s frozen since then