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topsy14
User level: Level 1 (5 points)

Mac: Unable to view Ancestry tree

I too have had problems with viewing my tree on Ancestry. A message comes up saying I should "check back soon" but this has happened ever since I bought my Mac computer some years ago, perhaps around 7 years. I have tried to install Chrome but it won't install.

Posted on Oct 27, 2026 10:38 AM

2 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Oct 27, 2026 11:03 AM in response to topsy14

I use the ancestry.com website to manage my family tree without issue on Safari using MacOS Sequoia for many years and recently upgraded to Tahoe last month and it is still accessible without any problem, so there is nothing inherently wrong with that setup. Personally I would not install Chrome, if you want to try a different browser maybe choose Firefox or different Chromium based browser.


Here are some suggestions:

  • Remove/Disable every Safari Extension at Safari > Settings > Extensions.
  • If you have a VPN installed, remove it and test again. Simply turning one off may not help and it would need to be uninstalled with their uninstaller.
  • Remove cache/website data for Ancestry in Safari by going to Safari > Settings > Privacy > Manage Website Data. Enter Ancestry in the Search field and delete any related data there.
MartinR
User level: Level 7 (27,833 points)

Oct 27, 2026 12:30 PM in response to topsy14

Pls. tell us what model Mac you are using, what version of macOS you have (you posted in the Sequoia community but that doesn't mean you are running Sequoia) ... and what browser (and version) you are using.


I have subscribed to Ancestry for many years and have rarely had any problems with it. In my case I use Firefox and Safari. I do not recommend Chrome to anyone.


Can you log into your Ancestry account? Do you have the problem with all pages on Ancestry or just the display of your family tree?

Originally posted at discussions.apple.com/thread/256384078