User level: Level 1 (4 points)I want to cancel my Apple.TV subscription but can't. I'm billed every month but it does not show on my list of subscriptions
[Re-Titled by Moderator]
Original Title: Cancel Apple TV
Posted on Oct 27, 2026 9:50 AM
User level: Level 10 (242,520 points)Oct 29, 2026 11:05 AM in response to Nilodop1
Nilodop1 wrote:
And it's definitely the service I referred to, per the confirmation of payment.
What confirmation of payment exactly?
Is this an email?
Where are you seeing this is for Apple TV exactly?
There seems to be some gaps in the info provided.
Have you logged in to https://reportaproblem.apple.com and found the charge there?
Apple's charges will not say what they are for on your payment method, and Apple does not send an email confirmation for charges like Apple TV or iCloud for instance.
User level: Level 10 (242,520 points)Oct 27, 2026 12:04 PM in response to Nilodop1
How is the charge appearing on your payment method exactly?
How do you know the charge is for Apple TV exactly?
Unless it says "apple.com/bill" its not being billed by Apple directly so would not be in your account subscriptions.
Did you get it through another platform such as your phone carrier or internet service provider?
User level: Level 10 (242,520 points)Oct 28, 2026 8:42 AM in response to Nilodop1
So, if it just says "apple.com/bill" how do you know its specifically for Apple TV?
If it says "apple.com/bill" it is being billed by Apple directly, but it does not need other be specifically for Apple TV
Have you checked your other subscriptions on your Apple Account? Do you have other subscriptions that Apple may be billing you for?
click here ➜ Cancel a subscription from Apple - Apple Support
User level: Level 2 (223 points)Oct 29, 2026 12:14 PM in response to Nilodop1
This may or may not be an appropriate answer, but once last year I realized I had ordered an Apple TV subscription through Amazon Prime so it didn't appear on my list of purchased apps.
User level: Level 8 (41,662 points)Oct 29, 2026 10:30 AM in response to Nilodop1
You have not confirmed that you have been billed for Apple TV, just that you have had a transaction from your Apple account.
The best way to narrow down the actual source of the billing is to go into your Apple account and check billing history.
User level: Level 8 (41,662 points)Oct 29, 2026 12:32 PM in response to we04ndy
That transaction would have appeared as a billing from Amazon since it is billed through that account.
User level: Level 1 (4 points)Oct 27, 2026 7:47 PM in response to Phil0124
Embarrassd to say I did not even think of that. It's probably the answer. I'll check and let you know. Thanks.
But wait. It's on my credit card as Ap-please. with their logo. And "ppears on statement as: APPLE.COM/BILL CUPERTINO CA 95014 USA".
I'll keep checking but if you have more ideas, I welcome them.
User level: Level 1 (4 points)Oct 27, 2026 8:07 PM in response to Nilodop1
Typo correction. Apple, not Ap-please, and Appears, not ppears.
User level: Level 1 (4 points)Oct 28, 2026 11:31 AM in response to Nilodop1
And it's definitely the service I referred to, per the confirmation of payment.
Originally posted at discussions.apple.com/thread/256384033