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2nd-generation HomePod stuck during reset

Hi there,

I was trying to reset one of my 2nd-generation HomePods, but somehow it seems to have got stuck during the process.

It no longer appears in the Home app, although I can still use it via AirPlay.

When I plug it into power normally, the white spinning light never appears, if I leave it untouched.

If I plug it in while keeping my finger on the top, I get the spinning white light for about 3–5 seconds, but it never turns red. As a result, I can't reset it, add it back to the Home app, or pair it with my second HomePod as a stereo pair.

Does anyone have any idea how I can fix this?

Thanks!

2 replies

Try it again using the steps below:


Unplug the HomePod and wait at least 10 seconds.

Plug it back in and wait another 10 seconds, with your finger off the top.

Press and hold the top. Keep holding as the spinning light turns red and Siri announces the reset. Lift your finger after three beeps. 


To get it back into the Home app, wait for the chime and the slow pulsing white light. Hold an unlocked iPhone or iPad next to it and tap Set Up. If the card doesn’t appear, go to Home → + → Add Accessory → More Options and look for the HomePod under Nearby Accessories. 


Otherwise the Touch Panel may have failed which has happened to others. If you can get it back in the Home App don’t reset it again, to fix issues restart it instead. Also update it to 27.2 if you haven’t already done so. Update the other one and stereo pair

Just giving this a gentle bump in case anyone with deeper HomePod troubleshooting experience has come across this before.


I’d really appreciate any ideas, even if they involve less conventional troubleshooting steps.


Thanks!