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Third-party UPI apps (Google Pay / PhonePe) opening front camera instead of rear camera after recent iOS update

Device: iPhone 14

iOS Version: Latest update installed recently

Problem Description:


Hi,

Since updating my iOS recently, I am facing a strange issue where third-party payment/UPI apps (specifically Google Pay and PhonePe) default to the front-facing (selfie) camera whenever I try to use the in-app QR code scanner. They completely refuse to open or initialize the rear camera.


Key details & troubleshooting already done:


  • Native Camera Works Perfectly: The default Apple Camera app works completely fine. It switches between the front and rear cameras seamlessly, and it can scan QR codes without any issues.
  • No Hardware Damage: The phone has not been dropped, and there is no physical damage. Because the native camera app works perfectly, this is clearly not a hardware failure.
  • App Reinstalls: I have tried clearing the apps and checking permissions, but the bug persists only within these specific third-party apps requesting camera access.


It seems like the recent iOS update broke or glitched the third-party camera API integration for these payment apps, forcing them to fall back on the front camera.


Has anyone else experienced this after the recent update, and is there a known system-level fix for this API glitch?


Any help would be appreciated!

1 reply

The first thing you can do is report it as a bug, even if you are not sure it is. https://apple.com/feedback

Then contact the app developers from the link in App Store.

A system wide bug would attract posts in the Google user forum or Reddit.