User level: Level 1 (4 points)I was recently given an Iphone it was working perfectly, until yesterday when it seems to have updated to ios 26.5.2 for some reason that triggered activation lock. I cannot remember the apple account details that I used to set up this phone, and therefore cant unlock it. What can i do about this?
Posted on Oct 27, 2026 9:19 AM
User level: Level 10 (756,437 points)Oct 27, 2026 9:25 AM in response to calumfromsidcup
Check your web browser autofill entries, the Keychain or Passwords application, and other records, or use Apple's iForgot service, or contact their Account Security team, or if you have the unit's purchase receipt and the previous methods didn't work, click here and submit an unlock request.
Requesting an unlock won't grant access to anything else associated with that Apple Account, and if done while in account recovery, may cause it to take much longer.
(265366)
User level: Level 10 (124,115 points)Oct 27, 2026 9:39 AM in response to calumfromsidcup
Hello~ Can you contact the person who gifted this iPhone to you? It seems that it wasn’t properly prepared for another user.
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
~Katana-San~
Originally posted at discussions.apple.com/thread/256384019