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iCloud Mail rules not visible online, causing incorrect email filtering

How can I stop certain emails from going to a regular blue folder when they don't apply to the Mail Rules I've set, and when the online instructions don't work?


The emails that are getting filtered into this regular folder do not match anything in the Rules that I set for that folder. The instructions say to go to icloud.com and sign in, click on Mail, then Settings, and go into Rules and then find the rule that's moving these emails and delete it. When I follow the steps and go into Rules, there are no rules listed there. Even though I have created many rules while I'm in the Mail program. I'm so confused!


Should I just go into my Rules through the Mail program and delete the rules for that folder there, and then re-create them? Or should I do something else?

1 reply

There are 2 type of rules: rules that are applied upstream directly on the mail server (i.e. the iCloud rules), and rules that are applied on your Mac once you receive new emails.


You might have created the rules in the Mail app itself, not in iCloud. Open Mail, click Mail > Settings > Rules and edit the rule(s) that are not performing correctly.


For more information: Change Rules settings in Mail on Mac - Apple Support (SA).