Please concet me with apple chat support
iPhone screen shows Lock to Owner
Posted on Oct 27, 2026 9:01 AM
Please concet me with apple chat support
Posted on Oct 27, 2026 9:01 AM
Oct 27, 2026 12:45 PM in response to Tatamot
Hello ~ That is the activation lock. If the person/persons that you bought the iPhone from cannot or will not remove it …the iPhone is basically useless to you. If they cannot/will not remove it…return it and get your money back. We cannot help remove it nor can Apple. Take a look here…
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Also…
The All Too Common SAD Reality of Buying a Used iPad/iPhone
~Katana-San~
Oct 27, 2026 9:05 AM in response to Tatamot
Apple ID and Activation Lock
iCloud uses Apple ID credentials.
If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support
If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support


If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Learn how to remove a device from a previous owner's account.
If you are not the rightful owner of this iPhone and do not possess the associated Apple ID and password, there is absolutely no way to gain access to the device. Apple’s security framework is designed to prevent unauthorized use, so the only circumstance in which you could unlock the phone is if the original owner willingly provides their credentials. In rare cases, access might become possible if the owner unintentionally removes the device from their Apple ID account, but this is purely accidental and not something you can rely on. In essence, without the Apple ID and password, the iPhone remains permanently tied to its legitimate owner.
Oct 27, 2026 10:21 AM in response to Tatamot
Tatamot wrote:
Please concet me with apple chat support
This is a user-to-user forum. You are not speaking to Apple.
How did this phone come to display the "Locked to Owner" screen?
Oct 27, 2026 10:23 AM in response to Tatamot
And if you just purchased this phone, return it as you won't ever be able to use it without the person removing the account that is signed into the device. If the seller has ghosted you and no longer available, then you are out of luck, Apple is not going to unlock the phone for you to use it. That phone belongs to the person who is signed into it, which may not even be the seller, and only they can release the device to someone else.
If you just found this phone, then it is not yours and you won't be able to use it. There is no such thing as Finders/Keepers when it comes to an Apple device.
So, you options really depend on if you purchased this device from Apple/Authorized Apple Seller or how you came into possession of the iPhone.
Oct 27, 2026 12:42 PM in response to Tatamot
Thank you for reaching out. 🤗
Remove Activation Lock on the device
Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.
Learn how to find your Apple Account or reset your Apple Account password.
If your device is owned by a business or educational institution, please contact your IT department or manager.
Remove Activation Lock on the web if a device is offline
For iPhone, you might be able to remove Activation Lock on the web even if your device isn't offline.
Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Thanks again for reaching out. 👍🏼
Take care! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Oct 27, 2026 9:11 AM in response to Tatamot
This is a user to user technical support forum.
Apple is not here and doesn’t read or respond to any posts here.
Originally posted at discussions.apple.com/thread/256383999