User level: Level 1 (4 points)media and purchase is locked
Not eligible for reactivation.
Case ID:
1***6
We were unable to reactivate your account.
what’s the solution to this
[Edited by Moderator]
Original Title: Media and Purchase locked
Posted on Oct 27, 2026 8:13 AM
User level: Level 10 (124,115 points)Oct 27, 2026 8:59 AM in response to Obadami
Hello~ Your only choice is to work with Apple on this issue…
Contact Apple Support - Apple Support
Your account may be permanently locked but as fellow forum users …we have no access to your account.
~Katana-San~
User level: Level 10 (124,115 points)Oct 27, 2026 12:00 PM in response to Obadami
Obadami wrote:
Nigeria
Hello again ~ Click on below
Contact Apple Support - Apple Support (NG)
~Katana-San~
User level: Level 10 (124,115 points)Oct 27, 2026 10:37 AM in response to Obadami
Obadami wrote:
How will I work with the Apple
Hello once more~ Click on the highlighted link I posted for you above and work through the information found there. What country are you in?
~Katana-San~
User level: Level 1 (4 points)Oct 27, 2026 10:21 AM in response to Katana-San
How will I work with the Apple
User level: Level 1 (4 points)Oct 27, 2026 11:46 AM in response to Katana-San
Nigeria
User level: Level 1 (8 points)Oct 27, 2026 1:12 PM in response to Obadami
My apple account is locked help me
User level: Level 9 (55,707 points)Oct 27, 2026 4:21 PM in response to hajia176
hajia176 wrote:
My apple account is locked help me
If you saw the same error message as the OP, read the thread. If you saw a different error message, please avoid hijacking someone else's thread.
Originally posted at discussions.apple.com/thread/256383978