Unable to refund August subscription charge through Report a Problem

Hi,

I need assistance with a refund for a subscription that I did not intend to purchase. I recently noticed that I have been charged multiple times for an application called "AI Pro Home". I was not aware that an active subscription had started.

I have already cancelled the subscription so that no further charges will occur. When I attempted to use the "Report a Problem" website to request a refund, the system allowed me to select the charges from September and October. However, it does not allow me to select my August transactions because they are older.

In August, I have 3 separate transactions for this application, each worth €17.99. Since I did not use the application at all and did not mean to subscribe, I would like to kindly request a refund for these August charges as well.

Could you please look into this and help me process the refund for the 3 August transactions manually?

Thank you for your time and help.

Best regards,

Jelena Rosić

Posted on Oct 27, 2026 6:45 AM

2 replies

Niel

Level 10 (756,437 points)

Oct 27, 2026 6:52 AM in response to Jeleni

Refunds generally aren't available for items that are more than 60 days old; the money has been sent to the developer. If you'd like to try anyway, click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page.

The people on these boards are mostly other customers, not Apple employees.

(265363)

Zurarczurx

Level 6 (8,142 points)

Oct 27, 2026 6:50 AM in response to Jeleni

We're just users like you and we have no influence over Apple's decisions. I'm afraid that if you have been turned down by Apple for the earlier payments then you are unlikely to get refunded for them. The fact that you didn't use the App makes no difference.

Originally posted at discussions.apple.com/thread/256383936