Subject: Issue redeeming 6-month Apple Music promotion from JB Hi-Fi (Receipt code: ***)
Hi Apple Support team,
I recently purchased a new pair of AirPods from JB Hi-Fi in Australia, which included a promotional receipt for a 6-month Apple Music free trial (Receipt code: ***).
However, when I try to redeem it, the Apple Music app only displays the standard 3-month trial associated with my new iPhone. Additionally, entering the code manually in the App Store returns the error "The code entered is not valid".
I am a new Apple Music subscriber and eligible for this offer. Could you please help me manually apply the 6-month promotional trial to my Apple Account?
***
I have attached a photo of my JB Hi-Fi receipt and promotion slip for verification.
Thank you!
[Edited by Moderator]
