iPhone 13 battery swollen issue

these forums are user helping other users like yourself, it's sort of going to a physical

apple store and asking other customers their advice

This is a user helping users with tech questions forum, we are not apple and apple do not read your posts here

You can provide them with feedback using Product Feedback - Apple

Or reach out to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple

since it is a common issue in this model

Can you point us to an Apple service bulletin or advisory that would support your claim?

The battery was covered by the 1 year AppleCare warranty. If there was a problem with the battery within the 1 year period, it would have been replaced at no charge. The battery is no longer covered by any warranty at this point, so if you want ao replacement battery, you will pay for the battery.

That is the way that warranties work.

Here, you are thinking about an "extended warranty" If you signed up for optional AppleCare+ coverage. In that case, you would have paid zero for a replacement battery minus a small deductible.

As far as "escalation", speak with the manager at the Apple Store or authorized Apple repair shop, but l think you need to be realistic about your chances of a no charge replacement or repair.....since the chances are zero.

Varshhhh wrote:

my iPhone 13’s battery is swollen and since it is a common issue in this model its eligible for complementary battery replacement and many users have claimed it but mine was rejected for reason that my device wasn’t powering on and its 3 years old but many users have claimed complementary battery replacement despite having the same issue as my device but mine was rejected how do i escalate this issue further since swollen battery is a safety hazard

It's not a common problem for iPhone 13s but it is a common problem with phones whose batteries have been allowed to drop significantly below the 80% recommended by Apple. You can use the links which other users have provided but, in all honesty, you are very unlikely to get a replacement battery or phone.

As you rightly say, a battery which has been allowed to get into this state could be dangerous. Please do not charge it or try to dismantle the phone. You need to check with your local authorities to find out where you can safely dispose of it.

Varshhhh wrote:

my iPhone 13’s battery is swollen and since it is a common issue in this model its eligible for complementary battery replacement and many users have claimed it but mine was rejected for reason that my device wasn’t powering on and its 3 years old but many users have claimed complementary battery replacement despite having the same issue as my device but mine was rejected how do i escalate this issue further since swollen battery is a safety hazard

Your assertion your battery qualifies for complimentary replacement is patently wrong. There is NO service bulletin for iPhone 13 at all. While you won't like to hear this, had you been monitoring Battery Health on your phone at Settings > Battery > Battery Health - there most assuredly was a notification that Battery Service was required. Ignoring that wasn't wise and now your phone's battery has swollen, something which is not uncommon with batteries which are depleted to the point they need to be replaced. It's like being upset if there is an oil change warning light on the dash of your car, which if ignored long enough can cause irreparable damage to the cars engine. Negligence to maintain any device isn't cause for free repairs.

You evidently requested a free battery replacement and not surprisingly, were turned down. As others have pointed out, this is a user to user only forum, NOT Apple Support. We can't change any decision Apple has made as we aren't in any way associated with Apple. You can appeal this to Apple, but I wouldn't hold any hope Apple will replace your battery for free.

Welcome and thank you for reaching out. 🤗

There appears to be a problem with the internal battery. Only a certified Apple technician can determine the cause and offer a complete solution.

Therefore, I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Service Appointment:

• Start a Service Request.

Contact Information:

• United States: 1-800-APLCARE.
• Contact Support.

Additional Support:

• iPhone Support.
• iPhone User Guide.
• Check Repair Status.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Nothing specific with your device. A battery that has swollen where the Battery Health is not below 80% may certainly have been replaced by Apple at their discretion, in no way does that mean they will replace yours.

A user who has a swollen battery on an iPhone that shows a Battery Health below 80% has neglected Apple's recommendation for Service and that neglect can certainly result in your device being damaged and unrepairable. It would likely also show the Service required message in the Battery settings and that is something you would have to pay for before there is further damage. Without being able to turn on the device, it is not possible to say what your battery health is.

Hello~ The iPhone 13 was released in September of 2021…five years ago. If the battery was allowed to drop below the 80% recommended replacement level then you now have a dangerous situation.

In all likelihood this could have caused excessive damage to the iPhone. We must do our part to prevent this from happening.

~Katana-San~