Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.

help I cannot back up to icloud

recovery contact unavailable

I had to get a new iphone and due to my recovery contact is deceased I cannot get a code so that I can download to icloud. I am in a continues loop and I dont know what to do

1 reply

If this is about not being able to receive the verification code for your Apple Account, you can also get a text message or phone call from Apple.


Follow the steps, mentioned in the related article:

...

If you don’t have a trusted device handy, you can have a verification code sent to your trusted phone number as a text message or phone call.


  1. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.
  2. Choose to have the code sent to your trusted phone number.
  3. You’ll get a text message or phone call from Apple with your verification code. If you use the Unknown Senders filtering in the Messages app, check there for your verification code.

4 .Enter the code on your other device to complete sign in.

...

...

If you permanently don’t have access to either your trusted devices or your trusted phone number, you can still attempt to recover access to your account.


  1. Try to sign in to your Apple Account.
  2. Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.
  3. Choose “Can’t use [phone number]”.
  4. If you don’t have access to any trusted phone number on file with your Apple Account, you can initiate the process to recover access to your account. Follow the onscreen steps.


Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. Contacting Apple can’t help speed up the process.


copied from: Get a verification code and sign in with two-factor authentication - Apple Support


How to use account recovery when you can’t reset your Apple Account password - Apple Support