User level: Level 1 (4 points)HOW TO SPEAK TO SOMEONE AT APPLE
I need to speak to someone about the fact that a subscription I cancelled and is showing as cancelled on my phone is still taking money from my account. I have emailed them to ask them to stop but have had no replay
Posted on Oct 26, 2026 9:25 PM
User level: Level 10 (93,009 points)Oct 26, 2026 11:41 PM in response to MACKAUSTRALIA
First, try to request a refund from Apple:
...
3 . Choose the reason why you want a refund, then choose Next.
4 . Choose the app, subscription, or other item, then choose Submit.
...
copied from: Request a refund for apps or content that you bought from Apple - Apple Support
Then choose the phone number for your region to call the official Apple Support and ask them to check your personal data and settings from their side:
...
...
copied from: Contact Apple Support - Apple Support
User level: Level 10 (93,009 points)Oct 27, 2026 6:26 AM in response to MACKAUSTRALIA
You should call them in any case, providing them with the payment details on the receipt from Apple about deducting the money from your Apple Account, so that they can check that.
Plus, contact the developer as well:
How to contact an app developer - Apple Support
User level: Level 10 (97,882 points)Oct 27, 2026 12:07 PM in response to MACKAUSTRALIA
Welcome and thank you for reaching out. 🤗
It seems you may need to contact Apple Support directly, but first, learn how to → cancel a subscription.
Then click ▶︎ Request a Refund.
NOTE: Refunds are not guaranteed, they are the exception.
If your refund is approved, the funds are applied to the same payment method that you used to buy the item.
Here's how long it takes for a refund to appear on your account or statement:
Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.
Note: Once a decision has been made on your refund request, you will get a follow up email from Apple.
Click ▶︎ Check Refund Status.
Thanks again for reaching out. 👍🏼
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 1 (4 points)Oct 27, 2026 4:44 AM in response to Ingo2711
Thanks but I can't do that as the app doesn't show because according to the subscription list it is not an active subscription so it doesn't show in the list to select it.
Originally posted at discussions.apple.com/thread/256383696