User level: Level 1 (24 points)Siri AI has been stuck "updating" on my M4 MacBook Air since the day MacOS 27 was released. I've now updated to 27.2 with no change. I've tried restarting Siri, switching languages, and reinstalling the OS. A terminal check shows the latest models have been downloaded, so that's not the issue.
I've called Apple Support several times and they've just said to wait for an update. Anyone else having this issue or found a way to resolve?
Posted on Oct 26, 2026 9:37 PM
User level: Level 1 (24 points)Oct 28, 2026 6:18 PM in response to Prism26
Latest update - I created a new user profile on my macbook and siri AI started up immediately, so it's clearly an issue with my primary profile and not a hardware or integration issue. Hoping Apple sees this and takes some action.
User level: Level 8 (45,179 points)Nov 3, 2026 2:53 PM in response to Prism26
There's an interesting tip in this other "Siri AI" discussion thread:
https://discussions.apple.com/thread/256366802?sortBy=oldest_first
ie:
A respected Community member, KiltedTim, says:
"Siri AI is still in beta. It's not a finished product.
If it doesn't suit your needs, turn Siri off. Wait a few seconds, then turn it back on. You will be offered the choice of Siri AI (beta) or Siri Classic.
Choose Siri Classic.
Try Siri AI again after it's fully baked."
User level: Level 8 (45,179 points)Oct 26, 2026 10:15 PM in response to Prism26
Re: "Siri AI still "updating" on MacOS 27.2".
It seems MacOS 27 was a very major upgrade. Much goes on in the background after the initial installation. Eg: Spotlight re-indexes everything when it can do so. Integration of Apple Intelligence features may also continue with MacOS 27.2.
(ie: See: What's new in the updates for macOS 27 Golden Gate)
Where practical, leaving intensive work (like video-editing, etc.) till later, and leaving the Mac connected and plugged into power, especially overnight, can be helpful in allowing the upgrade / update process to complete more quickly and simply.
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Re: Anyone else having this issue or found a way to resolve?
As Apple customers, like yourself, we don't get to see what feedback is sent or discussed with Apple. Seems patience is most likely the way to "heal" the situation.
Many have had no problem with the updates, and we hear more from those who have. Some have chosen the option to use Siri "Classic" instead of Siri "AI" for now, postponing access to the new features till later.
User level: Level 4 (2,963 points)Oct 28, 2026 7:19 PM in response to Prism26
When I had the issue Siri worked fine on my test user account but wouldn’t work on my main account. I left it plugged in a left it alone for a few days and when I tried it again Siri was working as it should.
User level: Level 1 (8 points)Nov 3, 2026 12:41 AM in response to Prism26
Same here and 27.2 did not solve it. Was on with Support several times and they tried everything out there (language change, another user etc) and it was not solved. I declined to wipe and re-install the computer as this seemed the nuclear option and likely cause more trouble. I did re-install 27.2 though and it took me all evening to get Mail working again... I guess next stop is 27.3 and relying on the iOS devices, where it works no problem
User level: Level 1 (24 points)Oct 27, 2026 6:44 AM in response to brbo
This has been an issue for me for months - it's not related to indexing or integration. Apple Support has told me it's an issue with recognition on their end, which I was hoping the update to 27.2 would solve.
User level: Level 8 (45,179 points)Oct 27, 2026 4:24 PM in response to Prism26
Re: " ... it's not related to indexing or integration"
Ok! Thank you kindly for taking the time to reply, and to fill us in further on your contact with Apple Support. I guess they would have ruled out any VPN or third-party security software interference issues.
User level: Level 4 (2,963 points)Oct 27, 2026 8:57 PM in response to Prism26
Let us know if this gets resolved
Originally posted at discussions.apple.com/thread/256383683