Nov 2023 14" macbook pro with m3 pro chip screen has gone black while in use

it sounds like that computer needs to be evaluated by Apple.

Genius Bar technicians are NOT trained to read panic reports and computer logs. When you present your computer at the Genius Bar with the expectation of a quote to repair it, you must generally meet these criteria:

• your Mac won't do anything

• your Mac fails diagnostics

• your Mac has a problem you can repeatably demonstrate on demand

one other oddball case:

• Apple online support has DIRECTED a Service Provider to replace specific components inside your Mac, such as the mainboard or display. Bring proof, such as case number.

They CAN run their diagnostics, which are a bit more comprehensive than the User diagnostics. In the very small amount of time they are run, “No faults detected” still does not mean “All is Well” but at least there are no detected GROSS problems.

ANY other visit to the genius bar can be an exercise in futility, because technicians are not trained to read panic reports and computer logs. If your issue is illustrated in panic reports and logs, you need an Apple Support Specialist to read your reports, determine what is causing the Hardware problem, and DIRECT a Service Provider what they should change.

deekapple1 wrote:

Nov 2023 14" macbook pro with m3 pro chip screen has gone black while in use. Purchased Oct 2024. Battery is normal, no prior error message, laptop is not hot or overheating. Connected it to external monitor at the moment, and that's the only reason I can use the laptop right now (thankfully I have one). Force shutdown and full shutdown 3 times already. OS is up-to-date, literally just updated to Golden Gate 27.2 in the midst of this black screen issue, still no change. No prior issues. Not finding a solution in the support articles or "similar questions", and not seeing a chat option for support. Help!!

if software—

you can try a SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies

Login and test. Reboot as normal and test.

plugging in an external monitor as a test, this would be telling if no issues on the external.

if hardware— ex display cable, display assembly take it in

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

Contact Apple Support - Apple Support

Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support

You have a good work-around in using an external display.

Issues like yours tend to be Hardware failures in the display assembly. There are no piece parts or separate cables available, only the display assembly, complete.

Hi there,

16" m3 max A2991 screen went from having shaky lines to completely dead in 5 minutes.

Replaced the screen and within 1 month the same thing happened again.

The computer itself functions just fine when using an external monitor. Something about the screen design must be faulty...

One can hope one of the most profitable companies in the world will address this issue, but I'm not holding my breath.

Seriously?! That sucks! And then again after 1 month? That's so crappy! I guess you ended up having to buy a new one?

Mine is working fine with an external monitor - thankfully I have the monitor as it's the only thing saving me right now. Laptop's screen is still black.

My previous mid-2012 15" Pro that I got around ~2018/2019 lasted me 6 years. Now this "better" one has lasted me only 2 years. It's so weird and Frustrating how the newer and upgraded Macbooks are "supposed" to work way better, yet aren't lasting as long as the previous versions. Now it looks like I'll have to get another one to replace this.

It is working fine with an external monitor - I had to switch the display settings to make the external monitor the main display. The external monitor is the only reason I can use the laptop right now, good thing I have one.

I have tried to do this safeboot/safe mode thing several times, but the laptop keeps starting up, black screen and all, although I hold down the Shift key as the instructions said. It does not go into any other mode.

Okay...so it's definitely a hardware physical issue, and not a software issue then? I haven't had any other issues with the laptop. Just extremely disappointed as I've only had it for 2 years. My previous macbook I had for 6 years, and now it looks like I have to get another one to replace this "newer" one.

A good-work around for how long though? I basically can't use the laptop without the external monitor...

I'm not in the U.S. so this wouldn't help me.