Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

Geremy244

Перестали подвязываться карты в APPLE WALLET

iphone7

7 replies

Apple does not approve or decline adding cards to Apple Wallet. If the cards can’t be provisioned, you’ll need to contact the support team at the bank that issued the card. The error message you’re receiving is from the bank. They are telling you to contact them.


Your bank has to generate a token and send it through Apple servers to bind it to the Secure Element in your iPhone. Apple cannot generate the token. Your bank generates a token. Your bank is not approving you. You’ll need to ask the bank why.,

The restrictions would be on the part of the banks that issued the cards. Apple is not a bank and does not play an active role in provisioning your cards for use with Apple Pay.


Data that is encrypted on your iPhone goes through Apple servers in order to get to your bank and the payment network operator (Visa, Mastercard, American Express etc.). Apple does not have a key to decrypt the data and Apple receives it from your device anonymously, meaning it can’t be traced back to you or your device by Apple. But the process is working because the error message you receive is sent from the bank or PNO, not Apple.


Legal - Apple Pay & Privacy- Apple


In addition Apple does not offer email support. You’ll need to call Apple for support, but what do you expect them to tell you? Everything is working in regard to Apple servers etc. Your banks are blocking your attempts to provision the cards.


Contact Apple Support - Apple Support


What country or region are you in? What is the exact error message you receive when you try to provision a card?

I stopped adding cards to Apple wallet for a week, and even those that were installed here a few days earlier. I also bumped in types from different applications. Virtual MasterCard and Visa cards None are added to the Apple wallet but work in one or another application. I don't know where to write and who to ask for help. Everyone is silent and spreads their hands. And I don't know how to write directly to Apple support, which deals with these issues. In short, everything is sad

I'm temporarily in Ukraine. The cards are registered for documents of the neighboring CIS country. Everything used to work. A week and a half or two ago, I added different maps from different applications and trading platforms. Can't it be related to the old phone model (iphone7) and the corresponding one to the old iOS 15.8 operating system? I was also told in Bybit and Gate that there could be restrictions on some TOKENS I have, or the device, to bind cards.

So the cards of these exchanges (bybit bingx mexc gate) worked ten days ago. Now they are no longer added to the Apple wallet, but are still active in applications. How so? If they didn't work, they wouldn't work anywhere! Right? I think so. The reason is that it's a friend, and I don't know what. I had a BingX card added, which I deleted yesterday. I can't add it either. I can't add a card to Apple Wallet at all

Hi, please explain in detail the challenges you are experiencing.