User level: Level 1 (4 points)I requested a refund and it got approved but the card it’s trying to go to has been canceled due to suspected fraud. How do I get my refund?
Posted on Oct 26, 2026 12:49 PM
User level: Level 10 (462,771 points)Oct 26, 2026 1:55 PM in response to C_salvati16
In Check the status of a refund for apps or content that you bought from Apple - Apple Support Apple says that the returned funds are applied to the same payment method that you used to buy the item.
This is not mentioned in the documentation but others have posted here that if Apple cannot find the method that was used to make the payment, they might send it to your bank which is then responsible for getting it transferred to your new card*. Another possibility is Apple will issue a credit balance to your Apple Account instead.
* Refund question regarding blocked card - Apple Community
If you need to contact Apple about this, click on this link --> https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23390 If that one does not work, try: Contact Apple Support - Apple Support and go to the bottom to see if there’s a phone or chat option.The people responding on this forum are users like yourself and can’t do anything more than advise you.
User level: Level 8 (43,363 points)Oct 26, 2026 12:53 PM in response to C_salvati16
Contact your bank or credit card vendor.
Originally posted at discussions.apple.com/thread/256383477