Support useless for security questions support on account created by idiot

You may have bigger concerns regarding your email account security.

Somebody cannot create an Apple Account using your address unless they actually have access to your email account.

How to create a new Apple Account - Apple Support

"Check your email for a verification email from Apple and verify your email address."

Ergo, the account belongs to whoever it was who used your email address. Apple has no way of knowing it wasn't you who set up the account, just that an account was created by somebody who had access to that email address. Apple sets up additional security measures (questions, and now two factor) which are then required to protect the Apple Account from hackers who later get into the email account. Unless somebody claiming the account belongs to them and can providing information that Apple requires then Apple has no way to discern you from a hacker.

You can contact Apple and see if you can provide alternative ways to demonstrate you are the account owner. Contact Apple Support - Apple Support

reizoircred152 wrote:

Siri is completely wrong. Somehow he was able to create an account with the incorrect email address. Support was completely useless and refused to help. Either he created it or apple created it for him, but the fact is, an account was created with my email and I guarantee I'm the only one that has access to it.

Nope, creating an account requires verification through the email, so access would be required to create a new account, or the email account may have been compromised where they are now reading all of your emails. Especially since you said this has happened twice, it seems clear someone has access to your email provider. I would definately change your password on the email account if you believe that someone created a new Apple Account using your email address. Apple does not create accounts for people or provide that verification for them.

Having access to an email account, also will not let you delete a linked Apple Account. That would mean if your email account was compromised, then that scammer would also have complete access to any information on your Apple Account, and could even delete it completely. Thankfully that is not how it works.

Siri is completely wrong. Somehow he was able to create an account with the incorrect email address. Support was completely useless and refused to help. Either he created it or apple created it for him, but the fact is, an account was created with my email and I guarantee I'm the only one that has access to it.

I did that last time this happened. This is the 2nd time someone has fully created an apple account that I don't want with my email address. Both times, no validation of any kind was done to verify the email account was correct.

See especially the first paragraph of Siri AI’s response here.

No one used my email address. I keep checking it religiously. If an account was created, there is no possible way it sent any kind of validation, so it was somehow created without it.

If you think that is the case then consult with Apple about it. The people on this forum are just other customers like you and there is absolutely nothing we can do about it other than advise you.