User level: Level 1 (4 points)I can sign in to my Apple Account at account.apple.com, but on my MacBook Air (macOS 27.0.1), signing in through System Settings returns “Verification Failed. An unknown error occurred.” We tried a phone hotspot and confirmed automatic date and time. The Mac is managed by my employer. What should I check next?
[Re-Titled by Moderator]
Original Title: Need help
Posted on Oct 26, 2026 11:55 AM
User level: Level 10 (280,982 points)Oct 26, 2026 12:40 PM in response to csherises_
csherises_ wrote:
The Mac is managed by my employer. What should I check next?
User level: Level 7 (20,243 points)Oct 26, 2026 7:53 PM in response to csherises_
The reason you have to see your employer to address this is that it can be almost impossible to troubleshoot issues like this when someone else (your employer) is controlling the Mac. My employer manages all the computers (PCs and Macs) that we use and with managed Macs, they can disable all kinds of things and push things remotely out to the Mac, etc. My employer does not prevent logins to our Apple Accounts but has disabled most of the things one can do with iCloud and the Apple Account. For instance, syncs for Notes, Safari, and passwords are all disabled. FindMy is disabled. Apple News doesn't work. Employer's VPN is mandatory when off-site and that VPN disables use of one's LAN (including printing on local printers). And employer's mandatory anti-virus/security suite makes Time Machine incremental backups take hours instead of seconds/minutes.
Originally posted at discussions.apple.com/thread/256383456