iPhone Duo Apple Pencil iOS 27.2 issue

Thank you all for your help and suggestions!

In the end, I contacted Apple Support. They told me there was an issue with the battery management system in my Apple Pencil. Fortunately, it was still under warranty, so they replaced it free of charge.

The new Apple Pencil now works perfectly with my iPhone Duo!

As you can see in the attached screenshot, the charging indicator is now green. It was never green with my previous Pencil.

Thanks again to everyone who took the time to help!

Hi, you’ll need to address the issue with Apple Support. Apple and Apple Support do not participate in the communities here. They only moderate our posts to insure all user guidelines are followed in regard to content and user behavior. Your comments will not be reviewed by Apple. You can report the bug using the feedback form at the link below

Product Feedback - Apple

Apple typically does not formally reply to bug reports.

The solution is to report it to Apple. This is not Apple Support. Apple and Apple Support do not participate in the communities here. They only moderate our posts to insure all user guidelines are followed in regard to content and user behavior. Your comments will not be reviewed by Apple.

You can open a support ticket by contacting Apple support using the link below or leave feedback. However, me too posts have no impact on resolving the issue. 😃

Contact Apple Support - Apple Support

Product Feedback - Apple

This is the first case I’ve seen of this particular issue being reported in these communities. I’d contact Apple Support as they are more likely to have encountered the issue. If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.

If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

I have the same issue and contacted Apple support. They did a remote diagnosis and also told me to bring the device for repair.

I have the same issue. I’ve tried all the troubleshooting and it won’t let me tap to connect, the pencil icon just keeps spinning. I called Apple support and they said it might be a hardware issue?

Skm420 wrote:

None of the suggestions work

Then as others have suggested it's time to contact Apple Support for help.

Slide open the end of Apple Pencil, then connect it to the USB-C charge cable that came with your iPhone Duo. Apple Pencil with the end slid open to reveal ...Read more

Use Apple Pencil (USB-C) with iPhone Duo

I’m having the same issue. I called apple support today and they couldn’t fix it either. Was told to reset network settings on both iPad )on which it works) and on Duo (which doesn’t work) but it didn’t resolve it. Will need to call again on the weekend. If a workaround is established please post here.

Hi,

i have the same problem. I can connect to Apple Pen via Bluetooth, but it does not work. I have also check the Pen on iPad, it works on iPad.

BR

Christian

Thank you, but this does not work.

im also getting the same issue

Same issue. Force restarting doesn’t help. No solutions

I am having the same issue

Have you read any of the previous comments/posts on this thread?

None of the suggestions work

It’s great to hear your issue has been resolved!