A few weeks ago, I bought a Mac Mini and took advantage of their trade-in offer to send back my old Mac Mini.
I have just received an email from Apple saying that they are not going to pay me, because it doesn't turn on.
This is nonsense.
The Mac Mini has been flawless for 6 years, if Apple care to look at their logs, they will see that the machine was connected to the internet and working (moving from one machine to another) mere hours before I boxed it and returned it.
Also, what kind of email is this? Are you serious, Apple? Several times in this email, you tell me I have "days" to accept or dispute the offer. How many days? You don't say. Is it 1? 20? Is it arbitrary?
The Mac I sent to you worked when it left here. I used it to copy my data to my new machine. This is in your logs.
Please make this right.
Translation:
We offer you a new renewal value.
To continue with the renewal, accept the new value. If the device does not have a renewal value and you accept it, we will recycle it and not return it to you.
If you reject the new value, the renewal will be cancelled and we will return the device to you. If you have already received an immediate renewal discount, we will apply the new value to the original payment method or to the monthly fee.
You have days to accept the new renewal value. If you do not respond within days, we will cancel the renewal and return the device to you. Accessories that you included with your device cannot be returned.
