Hi, I’m having an issue with Apple Music on my iPhone.
My Apple Account was originally set to Zambia. I changed my country/region to the UK and then changed it back to Zambia.
Since changing it back, Apple Music has stopped working properly. When I try to play any song, it immediately says “Cannot Connect.” My playlists have also disappeared.
My Apple Music subscription is active, and Sync Library is turned on.
I’ve already tried:
- Restarting my iPhone.
- Switching between Wi-Fi and mobile data.
- Checking that Apple Music is allowed to use mobile data.
- Checking Apple’s System Status to confirm there isn’t an outage.
Nothing has worked so far.
Could you please investigate whether changing my Apple Account country/region has affected my Apple Music subscription or library syncing?
I’m particularly concerned about recovering my playlists and getting Apple Music working again.
Thank you.
