Unauthorized $95 Charge from APPLE.COM/BILL – Refund Request

Hello,

This is a user to user forum, you are not addressing Apple Support here, only other users like yourself. We have no access to your account, and cannot check for any charges or susbcriptions for you, sorry.

Please log in to https://reportaproblem.apple.com to idenitfy the charge and request a refund.

click here ➜ Get help with charges from apple.com/bill - Apple Support

and here ➜ Request a refund for apps or content that you bought from Apple - Apple Support

If this was for a subscription, check your Apple Account's subscription listing to find it and cancel it.

click here ➜ Cancel a subscription from Apple - Apple Support

Do note, purchases through Apple's platform, require your consent and confirmation through Face ID, Touch ID or passcode.

If you downloaded an app with a free trial, these usually renew into a paid subscription automatically and you allow this by confirming the download when askedand told about the free trial and it's automatic renewal.

Also, if you are the Family Organizer in a Family sharing group and have Purchase Sharing turned on, purchases from other members may be charged to your payment method.

Your first step is to try to identify the reason for, and source of, any charges. They may be perfectly valid charges you simply do not recognize. In the case of emails or messages there is the possibility they are not real at all (phishing attempts).

The support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support instead. In that case you need to work directly with the vendor, not Apple. See also: Fabulous SAS - Unethical app, please dele… - Apple Community

If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .

If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community

If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ Contact Apple Support - Apple Support Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.

Thank you for reaching out. 🤗

Apple charges could be from subscriptions, app purchases or family sharing.

Check your purchase history in Settings ➢ [your name] ➢ Media & Purchases ➢ View Account ➢ Purchase History to see the exact charge and manage any subscriptions.

More information:

• Get help with charges from apple.com/bill
• If you see 'apple.com/bill' on your billing statement
• If you see an Apple Services charge you don't recognize on your Apple Card

Need more help?

• United States: 1-800-APLCARE.
• Contact Apple Support.
• Get Support.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Here are the four usual causes, and what to do about each: Billed, but you didn’t buy? - Apple Community

This is probably case 3, card fraud. Contact your bank.

Hello~ Have a look by clicking on the user tip below that was written by *MrHoffman* as it contains much helpful information all in one convenient place…

Billed, but you didn’t buy? - Apple Community

~Katana-San~