Why can't I use my positive Apple Account balance for Snapchat purchases?

ze247 wrote:

"I have a positive balance in my Apple ID, but I am unable to complete the purchase on Snapchat. Could you please review my account and let me know why the transaction is not going through?"

I’m unsure what you mean by “on Snapchat”.

An Apple Account balance only goes to Apple, not anywhere else.

This would mean an in-app purchase made via Apple, and not a purchase directly “on Snapchat”.

Are you purchasing via Apple, or purchasing directly from Snapchat?

As for reviewing your Apple Account and its purchases, this is a user-to-user forum and nobody around here has access into your account and your activity. Only you, and Apple, have that access.

You can reach Apple Support via phone: Contact Apple Support - Apple Support

This article broadly outlines what you can buy with your Apple Account [Apple ID] balance --> What you can buy with your Apple Gift Card or Apple Account balance - Apple Support

• In countries and regions where Apple Gift Card is available, you can use your Apple Gift Card or Apple Account balance to buy products and accessories at apple.com, an Apple Store, or in the Apple Store app. In these countries and regions, your Apple Account balance includes the balance from any Apple Gift Cards or App Store & iTunes Gift Cards that you have redeemed.

• Buy apps, games, or in-app purchases from the App Store.

• Buy music, movies, and more from the iTunes Store, Apple TV app, or Apple Books.

• Pay for subscriptions like Apple Music, Apple Arcade, and Apple TV. Or pay for subscriptions to apps from the App Store.

• Pay for iCloud+, Apple's premium cloud subscription.

If you are seeing a request to enter a payment method, “Some purchases might require that you have a credit card on file, even if you use your Apple Account balance to make the purchase." In that case read this article about payment methods that you can use with your Apple Account --> Payment methods that you can use with your Apple Account - Apple Support then see this article about how to add a payment method to your Apple Account --> Add a payment method to your Apple Account - Apple Support

There are some exceptions, from: How apps, content, and subscriptions from Apple are billed - Apple Support

Apple Gift Card and Apple Account balance can't be used for some purchases:

• You can't use your Apple Account balance to send gifts or gift cards.

• For some recurring charges, like AppleCare+, you can't start a subscription with Apple Account balance. But as long as you keep another valid payment method on file and your Apple Account balance would cover an entire charge, a recurring charge will pull from your Apple Account balance. In some countries and regions, Apple Account balance can’t be used for some subscriptions like AppleCare+.

• Some subscriptions might not be charged to your Apple Account balance.

• If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are available only to you. Learn more about how purchases bill to your Apple Account balance.