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18Pro does not ring when calling a specific landline, but recipient can be heard

When I call a specific land line using my 18Pro, I do not hear it ring but can hear the recipient when they answer.

2 replies

lobsterghost1 wrote:
If you don't hear ringing when you call someones landline it's is on the recipients side, not your side. If you don't hear the phone ring, it's called a ringback tone and that's on their carrier for their landline. It's not something you can change or fix on your end.


You are quite correct that a missing ringback is a carrier issue, and is something to discuss with the carrier.


One of the carriers involved probably has a settings-related boo-boo here.


While ringback is provided by the called party switch on some systems, ringback with SS7 is more commonly provided by the calling party switch.

If you don't hear ringing when you call someones landline it's is on the recipients side, not your side. If you don't hear the phone ring, it's called a ringback tone and that's on their carrier for their landline. It's not something you can change or fix on your end.