User level: Level 1 (4 points)Bought a Mac mini via the education store. When I checked out I didn’t tick the option to Pre-install Pro Apps Bundle for EducationFinal Cut Pro, Motion, Compressor, Logic Pro and MainStage licences.
I’ve spoken with Apple and they said I need to return the Mac and re-order it and tick the box for the bundle.
All that time wasted, and impact on the environment for some software codes..
is this right? Do I really need to return my Mac for some software?
Posted on Oct 26, 2026 5:07 AM
User level: Level 10 (131,878 points)Oct 26, 2026 5:51 AM in response to gagsmedia
There are no Apple employees participating in these strictly fellow user-supported communites. If Apple has said to return the Mac (within 14 days) and re-order, then that is what you must do to meet their internal business requirements.
It wasn't Apple's oversight, it was yours. There is no Apple appeal process here.
User level: Level 10 (131,878 points)Oct 26, 2026 6:51 AM in response to gagsmedia
When I have any doubts about information provided by Apple support staff, or store personnel, I either escalate to the support supervisor, or locally with the Apple Store Manager in person.
Yes, training and AI models are all over the place. Expect AI to be wrong or deliver woefully outdated information. Personally, I don't trust it… and the first paragraph covers what I do instead.
Some of us who have had significant industry experience know that follow-up is customer critical, and there are those for which this quality remains elusive…
User level: Level 1 (4 points)Oct 26, 2026 6:09 AM in response to gagsmedia
I just wanted to make sure…as the Apple support I have experienced was a complete shambles.
I didn’t post here for an appeal. I just wanted to make sure what I was told by Apple was 100% accurate.
The A.I assist on the phone told me I could buy the pro apps bundle from the UK educational store.
This is clearly wrong.
Apple needs to train its A.I with actual facts that exist today in their current business model.
Apple also need to train their staff on basic questions…One support tech on the phone told me to provide my order number and they would provide a link to purchase the pro apps bundle for eduction. No link materialised.
Originally posted at discussions.apple.com/thread/256383209