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hureera
User level: Level 1 (4 points)

Disabled Apple Account and iCloud+ subscription/refund issues

Hello Apple Support,


I accidentally purchased multiple iCloud+ subscriptions and did not intend to buy them.


The payments of PKR 2,500, PKR 800, and PKR 200 have been deducted from my account. I have already submitted a refund request for the PKR 2,500 purchase, but I cannot request refunds for the other two purchases because the website says, “Purchase does not have an invoice.”


My iCloud storage still shows only 5 GB, even though the payments have been deducted.


I am also unable to sign in to my Apple Account because it is disabled. When I try to contact support or sign in, I receive the message, “Failed to recognise. Try again later.”


Please help me request refunds for the remaining purchases, check why my iCloud storage has not been upgraded, and resolve the account access issue.


I would appreciate your assistance in resolving this as soon as possible.


Thank you.

Posted on Oct 25, 2026 11:56 PM

1 reply

Limnos
User level: Level 10 (462,771 points)

Oct 26, 2026 6:33 AM in response to hureera

You cannot have multiple iCloud+ subscriptions running concurrently. You must be seeing subscriptions made by others.


The support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).


If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support


Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

which may let you view Apple receipt details when you are signed into your financial institution website or mobile app .


If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple Account” box is set to “All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support Remember that many apps have trial periods with subscriptions that then start automatically unless you cancel them in time. If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.


If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community


If a reporting a problem request is unsuccessful or you have another issue try contacting Apple. Click here ➞ Contact Apple Support - Apple Support Go to the bottom of the window and you may see options for a telephone call or chat session. This is not available in all countries and the phone numbers tend to not be international.




Originally posted at discussions.apple.com/thread/256383058