User level: Level 1 (101 points)I am trying to change my apple account primary email address on my mac. However when I press the info button next to the email a message pops up telling me that I cannot remove it and that I need to "use Imessage and FaceTime settings". The minus button at the bottom is also grayed out. How do I fix this?
Posted on Oct 25, 2026 8:40 PM
User level: Level 10 (169,253 points)Oct 25, 2026 9:03 PM in response to DrYeet
Here is how to: Change your Apple Account primary email address - Apple Support
If that is. Ot working, contact Apple Support, as they can see into your account and we cannot.
Prior to the change, I would ensure the trusted phone numbers are all correct, and would consider establishing a tristed account recovery contact.
User level: Level 10 (462,771 points)Oct 26, 2026 5:14 AM in response to DrYeet
What happens if you add a new address first and then delete the old one?
User level: Level 1 (101 points)Oct 26, 2026 6:31 AM in response to MrHoffman
I have already looked at this article and it didn't help. This must be a common issue as previous threads showing the same message didn't get any responses. Perhaps you might know why it is occurring?
User level: Level 1 (101 points)Oct 26, 2026 6:30 AM in response to Limnos
I do not have another address to use here (I've already used them all up)
Originally posted at discussions.apple.com/thread/256382991