Where do I go to find the downloads to the app? It’s not working and someone else is controlling my device. They use a desktop removing my apps so my phone is not functioning correct

lavette227 · 2026-10-25T19:31:00+00:00

I need the link because my apps that comes with the phone is not working. I was told to cut and paste it so can you send me the link? I’m trying to get my wallet to work and it’s a lot of the apps is not showing up on my phone or in my find my app account.

1 reply

MrHoffman

Level 10 (169,253 points)

Oct 25, 2026 8:34 PM in response to lavette227

If someone else is controlling your iPhone (other than the local IT department, or parents or such), then you need help far beyond that which can be offered here. The access required and the questions involved in investigating that are just too sensitive to post in most any forum.

What to do: If you can't find an app on the Home Screen on your iPhone - Apple Support

Apps are downloaded from the app store app, which is an app always available and cannot be deleted, though it can be hidden with the use of parental controls or supervised devices.

Apps don’t appear in the Find My app.

If the apps are misplaced and in the app library, then the entire home screen layout across all apps can be re-alphabetized using:

Settings > General > Transfer or Reset iPhone > Reset > Reset Home Screen Layout.