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Software issues on M2 MacBook on macOS Golden Gate

My MacBook Pro 13" M2 running macOS 27.01 I think, every time I close the lid even for a split second I come back to a blank screen for minutes, completely unresponsive. It does nothing for a while then eventually turns back on like it was shut down. Upon logging in it says "WindowServer experienced a problem" and the Touch Bar is gone. Unfortunately for me this happens every once a year or so and seems to last about just over half a week each time. Seems this is phase 1, and the next phase is being supported by a thread and any sudden movements will probaly make it explode. I'll run diagnostics which says everything is fine each time when it's clearly not, and I'll post one of these again. Good luck to my future self, and as I'm typing this my Kindle decides to update and switch the perfectly fine wallpapers from the original kindle to what looks like AI oh my gosh

1 reply

danm7 wrote:
My MacBook Pro 13" M2 running macOS 27.01 I think, every time I close the lid even for a split second I come back to a blank screen for minutes, completely unresponsive.
It does nothing for a while then eventually turns back on like it was shut down.
Upon logging in it says "WindowServer experienced a problem" and the Touch Bar is gone.
Unfortunately for me this happens every once a year or so and seems to last about just over half a week each time. Seems this is phase 1, and the next phase is being supported by a thread and any sudden movements will probaly make it explode.
I'll run diagnostics which says everything is fine each time when it's clearly not, and I'll post one of these again. Good luck to my future self, and as I'm typing this my Kindle decides to update and switch the perfectly fine wallpapers from the original kindle to what looks like AI oh my gosh



You can get a good look at your User/System config. and reveal conflicts or issues, you can download/run this trusted utility

https://etrecheck.com


If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.


How to use the Add Text Feature when posting an Etrecheck Report

How to use the Add Text Feature When Post… - Apple Community



To trouble shoot further you can:


A SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.


*** (if you are using a wireless keyboard with rechargeable batteries— connect the charging cable, this will make the wired keyboard successful Safe Boot your Mac.)


—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 



unplug all non-essential peripherals when testing

Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS