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emkaytee208
User level: Level 1 (4 points)

Belkin and Apple customer support

How do I complain to APPLE about Belkin products and 'service'? I purchased a screen saver, had it installed at the store, it was cracked within 6 hours and I had not dropped the phone. Returned to the Apple store, told I had to deal with Belkin direct. Belkin wants $15 postage to replace the product that is under warranty. What an absolute rip-off. I paid the money and now my order is 'waiting to be fulfilled' for 25 days! No way to find out when it will be fulfilled. When complaining to the Apple store manager it was very evident they could care less. Suggested I email '[email protected]', which promptly bounced back. I am so disappointed and upset. I thought Apple stood behind everything they sold in their outlets but apparently not and they don't even want to hear about issues. Anyway - I cannot find any other contact info for complaints other than this board. If anyone can provide email contact info I would appreciate it. Thank you


Posted on Oct 25, 2026 12:51 PM

5 replies

Tesserax
User level: Level 10 (162,294 points)

Oct 26, 2026 9:26 AM in response to emkaytee208

Although Belkin is responsible for administering its product warranty, you can still contact Apple regarding your experience purchasing the product at an Apple Store and the assistance you received afterward.


I would suggest contacting Apple through the following channels:

  1. Apple Support: Contact - Official Apple Support — Explain the circumstances and ask whether your complaint can be escalated to a senior advisor or the appropriate customer relations team.
  2. Apple Retail Store Feedback: Apple Store - Find a Store - Apple — You can submit feedback about your experience at the Apple Store.
  3. Apple Product Feedback: Product Feedback - Apple — This is primarily intended for product feedback rather than retail complaints.


Since you purchased the screen protector directly from Apple, I would also recommend having your original receipt available and asking Apple Support whether any return or replacement options remain available through Apple.


Regarding Belkin, I would request an explanation for the 25-day fulfillment delay, along with an estimated shipping date. You might also ask whether the shipping charge can be refunded given the circumstances.


AFAIK, Apple does not publish a general customer complaints email address, so contacting Apple Support directly would be my recommended starting point.

emkaytee208 Author
User level: Level 1 (4 points)

Oct 26, 2026 11:52 AM in response to Rudegar

Thank you


emkaytee208 Author
User level: Level 1 (4 points)

Oct 26, 2026 11:52 AM in response to Tesserax

Thank you

Tesserax
User level: Level 10 (162,294 points)

Oct 26, 2026 3:00 PM in response to emkaytee208

You're very welcome!

Originally posted at discussions.apple.com/thread/256382814