iphone 18 pro opening box found out inside so many dusts, and dusts stuck in the seam

25 october 2026 afternoons, i bought a new IPHONE 18 PRO, when opened the box, i saw so many dust inside the box, and take up the phone look the phone around and found out some dusts stuck in the iphone‘s back glass seam, try to remove unsuccessful, the salesperson take the iphone from me and try wipe it out, it still there, i very unhappy about this, a premium iphone would have this issues, i would like exchange or make return, could i?

Posted on Oct 25, 2026 11:58 AM

1 reply

leroydouglas

Level 10 (208,430 points)

Oct 25, 2026 12:05 PM in response to ah_han

See if you have you have a limited 14 days for an exchange or refund for any reason—see Returns & Refunds Order status

Returns & Refunds - Shopping Help - Apple

Only items that have been purchased directly from Apple, either online or at an Apple Retail Store

Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support