Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

Mac App Store and other services inaccessible after installing macOS Golden Gate on MacBook Pro M4

Today I installed Golden Gate on a 14-inch MacBook Pro M4. Afterward, I went to the Mac App Store and clicked on my name; instead of showing me a list of apps, it displayed a panel with various details to enter or edit.

Since then, I no longer have access to the App Store, the Music app, the TV app, or other similar services.

Has anyone else encountered this issue? If you managed to resolve it, how did you do so?

Many thanks in advance.


[Edited by Moderator]

Original Title: MacOS 27.0.1

6 replies

What you are seeing is the expected behavior for macOS 27 Golden Gate. On macOS 26 Tahoe, clicking your avatar/name in the lower left corner of the Mac App Store took you directly to a list of your apps. On Golden Gate, it takes you to a higher level of account information. To access your apps as before click on your avatar/name in the lower left corner, then click on Apps & Purchase History, then click on Your Apps.




More info from Apple: View, redownload, and manage apps in the App Store on Mac - Apple Support


Note that this behavior is the same on the Music and TV apps on Golden Gate.

Is your device linked with your Apple ID? Because my device got disconnected from the Apple ID, go to settings, and you will find a notification if it got disconnected

Legolas_70 wrote:
It seems to be a little bit distracting... :-(

To have Apple consider your feedback, submit it here:

Feedback - macOS - Apple


I will point out that iOS and iPadOS have done this for a while now. With Golden Gate, Apple has aligned the behavior of macOS with that of the iDevices. Just like the new battery icon in the macOS menu bar. There's a theme there...

Would you show what the error is when you are downloading, and have you cleared Apple debts , the purchase you have done

It's linked

It seems to be a little bit distracting... :-(