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Stitch321
User level: Level 1 (4 points)

I’m having trouble with my new apple iPhone 17

My apple iPhone 17 is not letting me enter my passcode and when I receive a call it’s not letting me slide to answer it’s my brand new iPhone idk what to do

Posted on Oct 25, 2026 4:18 AM

2 replies

SravanKrA
User level: Level 10 (454,138 points)

Oct 25, 2026 4:49 AM in response to Stitch321

If you are unable to enter your iPhone passcode or cannot answer incoming calls by sliding the screen to answer, the problem could be related to a faulty display, an issue with touchscreen responsiveness, or an accessibility setting such as VoiceOver.


Here are a few things you should check:

  1. Check the display and touchscreen: If certain areas of the screen do not respond to touch, or you experience erratic touch responses, the display or its digitiser may be defective. A damaged screen or a hardware fault could prevent you from entering your passcode or answering calls correctly. Go to the Settings app on your iPhone. · Tap Accessibility, tap Touch, then tap Touch Accommodations. · Tap Set Up Touch Accommodations, then follow the onscreen ...Read more --> Adjust how iPhone responds to your touch
  2. Check the VoiceOver setting: If VoiceOver is enabled, your iPhone behaves differently when you interact with the screen. Instead of activating an item with a single tap, you must first tap it to select it and then double-tap to activate it. Therefore, when entering your passcode, you may need to double-tap each digit after selecting it. The same applies to answering calls.
  3. Check touchscreen sensitivity: If the screen registers unintended touches, responds inconsistently, or fails to recognise your gestures, investigate possible touchscreen issues. You can also check whether any screen protector or case is interfering with touch input.
  4. Restart your iPhone: If the screen is physically intact, try restarting the device to rule out a temporary software glitch.


Important: If VoiceOver is enabled unintentionally, try asking Siri to turn it off by saying, “Hey Siri, turn off VoiceOver.” You can also check Settings → Accessibility → VoiceOver if you can navigate the screen.


If the problem persists even after disabling VoiceOver and restarting the iPhone, have the display and touchscreen inspected by Apple or an Apple Authorised Service Provider. A hardware fault should not be ruled out merely because the screen appears normal.

Jeff Donald
User level: Level 9 (64,078 points)

Oct 25, 2026 4:34 AM in response to Stitch321

What model 17 and what iOS version? Is Face ID enabled?

Originally posted at discussions.apple.com/thread/256382594