User level: Level 1 (4 points)i just bought new ipad and during the installation it asked for an old itunes related password that i didnt know...and now it just has a spinning wheel and message about iCloud downloading
Posted on Oct 25, 2026 1:58 AM
User level: Level 10 (334,506 points)Oct 25, 2026 3:45 AM in response to Hawkeye-777
The iTunes password to which you refer was optionally set within iTunes on the Windows PC or Mac computer when creating the backup. This password was used to by iTunes to encrypt saved passwords and other sensitive information incorporated within the backup.
An encrypted backup for which you have forgotten the associated password is of no use to you. When encrypting an iTunes backup, always securely record the password somewhere safe - as without the associated password, you'll not be able to restore the backup.
If instead the password is associated with iCloud, this will be the Password associated with the Apple Account (formerly known as your AppleID).
If the restore process has stalled and your iPad is now unresponsive, you'll need to perform a restart. After the restart, you may need to begin the process again - but not attempt to restore the backup.
User level: Level 10 (85,896 points)Oct 25, 2026 8:07 AM in response to Hawkeye-777
i just bought new ipad and during the installation it asked for an old itunes related password that i didnt know.
That strongly suggests the iPad was not new but pre-owned. From whon did you purchase it? Demand for Apple products worldwide has created charlatans who foist used Apple devices represented as new on eager buyers.
Originally posted at discussions.apple.com/thread/256382537