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How do I cancel an unknown subscription listed under Apple subscriptions?

Every month I get this message, and I don't know what this subscription is. It's even listed under my Apple subscriptions, so I can't cancel it. What can I do to cancel it?



[Re-Titled by Moderator]

Original Title: Cancel a subscription

3 replies

This support article explains how to cancel a subscription from Apple on various kinds of hardware and online ➔ Cancel a subscription from Apple - Apple Support Use the drag-down menu to choose the kind of equipment you have.


Notes:

• “If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.” Exceptions in: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

• Free trials will usually automatically turn into paid subscriptions unless you cancel in time.

• Many subscriptions are set to renew automatically until you intentionally cancel them.

• If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription has been canceled but will work until the expiration date. "Resubscribe" (or Renew) is just in case you change your mind about having it end.

• Deleting an app does not cancel a subscription.


You can view your subscriptions here —> https://apps.apple.com/account/subscriptions (requires sign-in)

If you can’t find the subscription that you want to cancel, click here —>Cancel a subscription from Apple - Apple Support and review the possibilities:

- Charges for Family Sharing members or additional Apple Accounts you may have will not appear when you are signed into your Apple Account. Search for email “receipts from Apple” or “ invoices from Apple” and get the account names. Issues have to be resolved when signed in with the other account.

- Subscriptions made directly with a third party. More about this here —> About purchases not billed through the App Store or Apple In-App Purchase - Apple Support and here —> Headway app: unauthorized charges, not in… - Apple Community


If you still can't find a subscription or still have problems, contact Apple Support for your account country ➔ Contact Apple Support - Apple Support (Telephone numbers will often only work when called within-country.)






Re: "Cancel a subscription"


Try checking the statement from your Whish card provider to see who is actuually receiving that monthly subscription money.


You can also check your purchase history to see whether the subscription appears:

View your purchase history for the App Store and other Apple media services - Apple Support


If the subscription is in your purchase history:

To cancel a subscription from Apple:

See how to: Cancel a subscription from Apple - Apple Support


If the subscription does not appear in your purchase history:

See the info: About purchases not billed through the App Store or Apple In-App Purchase - Apple Support

Eg: says:

"If you paid for an app, a purchase within an app, or a subscription outside of Apple’s ecosystem, contact the developer for billing support or a refund.

Apple is unable to provide support for these purchases."


(NB: There's much more info, in that above linked article that may help you

to cancel with the developer or subscription vendor.)

_________________

If you still need help: Maybe the charges are a scam, or appearing falsely:

A well-respected community member has contributed these "User Tips" below:

About Scam Pop-ups, Scam Viruses, Scam Receipts, Scam Purchases

and

Billed, but you didn’t buy? - Apple Community

I didn't understand.