Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

Apple Device Deception?

Just updated to iso 27.0.1. I purchased my SE2 in 2020 directly from Apple. Have not repaired the phone at any time since. However, the latest update tells me my battery is not a genuine Apple battery. How can I trust Apple will sell me fully genuine Apple devices after this? Is there a glitch in the 27.0.1 update?

posted October24, 3026

3 replies

Tap Settings > Battery > Battery Health & Charging


What is the Maximum Capacity of the battery?


If the Maximum Capacity is under 80%, any and all sorts of messages can appear, including a message that the battery is not recognized as genuine because it has degraded tremendously. A message like this would be normal and expected on a battery that should have been replaced long ago.


If your iPhone had a non-genuine battery, you would have known this when it was new. Apple does not sell anything but genuine batteries


What other messages do you see regarding the battery?


That iPhone is certainly old enough to have a failing battery, all discussions of faulty or genuine batteries aside.


Contact Apple Support, as it would appear there might be a problem with the iPhone SE 2nd, or with iOS itself, or with the battery.


Battery heath of 80% or less is headed for a battery replacement. Or an iPhone replacement.

Can you share a screenshot, or tell of the full and exact message it shows and Maximum Capacity it shows at Settings > Battery > Battery Health?