I need help with iCloud

When an iPhone shows an iCloud Activation Lock, it means the device is tied to the original Apple Account used during setup. How you can remove it depends on your situation:

If you purchased the phone second-hand:

The previous owner must remove the lock from their account. They do not need the physical phone to do this and can perform it remotely:

1. Have them go to icloud.com/find in any web browser and sign in.
2. Select All Devices at the top and choose the iPhone 14 Pro.
3. Select Erase iPhone, then click Remove from Account.

If this is your phone and you forgot your Apple Account password:

You can reset your account credentials to log back in:

1. Go to iforgot.apple.com.
2. Enter your Apple Account email address or phone number and follow the on-screen prompts to reset your password.

If you are the original owner with a purchase receipt:

If you cannot recover your password but have official proof of purchase, Apple can process an unlock request for you:

1. Go to support.apple.com.
2. Select Start an Activation Lock support request and upload your receipt showing the device's IMEI or serial number.

Apple cannot remove an Activation Lock without account verification or valid proof of purchase from an authorized reseller, and third-party software tools claiming to bypass iCloud locks are ineffective.

Hello~ Are you the original owner? If so…

If you forgot your iPhone, iPad, or Apple Vision Pro passcode, reset your device without a computer - Apple Support

If not…

The All Too Common SAD Reality of Buying … - Apple Community

~Katana-San~

I have a phone that’s locked to iCloud; I need help.