Payment History of Apple media device

If your payment was processed but the subscription does not show in your purchase history or work in the app, it usually means the transaction is still pending, was billed under a different Apple Account, or was purchased directly through the provider instead of Apple.

Here is how to locate the charge and fix the issue:

1. Check for a Pending Status or Filter Settings

1. Open the App Store on your iPhone.
2. Tap your profile picture (top right) > Apps & Purchase History > Purchase History.
3. Check if the charge appears at the top under Pending.
4. Tap "Last 90 days" at the top of the list and change it to view older dates or all purchases to ensure it isn't hidden.

2. Verify Which Account Was Charged

• Check other Apple Accounts: If you have multiple Apple Accounts, check their purchase history at reportaproblem.apple.com to see if the subscription was bought on a different account.
• Check Direct Subscriptions: If you paid using a mobile provider plan (such as a Jio pack bundle) or paid directly on the JioHotstar website, the subscription will not appear in Apple's purchase history. Open the JioHotstar app, go to My Account, and log in using the mobile number used during purchase.

3. Restore the In-App Purchase

If the subscription was made through Apple:

1. Open the JioHotstar app.
2. Go to My Account or Settings.
3. Tap Restore Purchase to resync your App Store transaction with the app.

4. Request a Refund or Contact Support

If the charge processed through Apple but remains inactive, request a refund or report the issue:

1. Go to reportaproblem.apple.com and sign in.
2. Select "Request a refund" and choose "Item was bought but does not work" as the reason.
3. If the charge doesn't show up on Apple's website at all, contact your bank to verify if the payment was charged by Apple or directly by the service provider.

Clarasailo wrote:

I have iphone13 version. . I had paid the subscription fee if jio hotstar and even the apple media service received the money . But still it cannot be watched and even in my payment history it is not seen. Help me pleasee

So to confirm, you purchased a subscription and your payment method was billed, and you have no subscription?

That usually means either a second Apple Account is involved, a direct payment was made to the streaming vendor, or that the transaction failed at Apple.

Once you have confirmed the same Apple Account everywhere, and assuming the payment card bill shows Apple, then contact Apple Support.

If the payment card shows the streaming vendor and was direct to the vendor and not via Apple, contact the streaming vendor.

Contact - Official Apple Support