Missing AirPods case

If the case was missing from the box when you opened your new purchase, contact the store or retailer where you bought it immediately to request a replacement or exchange.

If the case was lost after unboxing, you can try tracking it or ordering a replacement directly through Apple:

1. Try locating the case

Open the Find My app on your iPhone to check if the last known location of your charging case appears on the map.

2. Order a replacement case from Apple

If you cannot locate the case, you do not need to buy an entirely new pair of AirPods. You can order a standalone replacement charging case:

• Open the Apple Support app on your iPhone or go to support.apple.com/airpods/repair.
• Select Lost or Missing > Replace lost charging case.
• Follow the on-screen steps to order the replacement.

You can also make a reservation at your local Apple Store Genius Bar to pick up a replacement case in person. Bring your remaining earbuds and your serial number or original receipt.

3. Set up the new case

Once your replacement case arrives, put both of your earbuds inside, plug the case into power for 20 minutes, and hold the setup button on the back until the light flashes white to link them with your iPhone.

Just so we're all on the same page please answer the following questions:

1 - where did you purchase your AirPods 5?

2 - was it from Apple or an Authorized Service Provider?

3 - way the case in the box when you first opened it?