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M483l
User level: Level 1 (4 points)

Ipad Apple TV+ app video not working

On my ipad (9th gen) apple TV+ app opens and updates live events correctly (live sporting events accurately reflect time and game state in the info card), but when trying to play anything it just has a black screen with the play/pause button, the time bar, and all of the other overlays. The Info/insight/continue watching etc buttons do not work, the multiview button does but nothing plays. Downloading media does not work.


Everything is up to date as far as I can tell, I've tried re-starting the ipad, re-starting the app, and deleting and re-downloading the app and nothing has changed.

Posted on Oct 24, 2026 1:33 PM

2 replies

Urquhart1244
User level: Level 10 (152,038 points)

Oct 25, 2026 2:08 AM in response to M483l

The 2021 iPad (9th generation) can run iPadOS 15.0 up to the current version: iPadOS 27.0.1. Are you running the latest (non-beta) version? Update your iPhone or iPad - Apple Support


You can check the App Store app, to see which installed apps have a newer version available that hasn’t been applied yet, then update (some of) those manually.


Sporting events may require a separate subscription (and app). [F1 is included in the US with an Apple TV subscription, MLS is included with an Apple TV subscription, Friday Night Baseball is included with an Apple TV subscription (but not the rest of MLB), for supported countries and regions.] I would expect that you would be prompted for any additional subscription and/​or app, if so required.

Originally posted at discussions.apple.com/thread/256382297