Creator Studio 3 month trial not working

I purchased a new Macbook and was offered, via email, a 3 month trial of Apple Creator Studio. In the app store it shows up as Purchased but is not listed in my subscriptions. When I attempt to open and use the apps a screen pops up to accept a free 1 month trial. I have tried signing out of the app store, restarting the macbook and signing back in but that is not working. I've also tried uninstalling all the apps, signing out, restarting and that did not correct the issue either. Is there any way to correct this issue? Thank you

Posted on Oct 24, 2026 1:01 PM

1 reply

brbo

Level 8 (45,179 points)

Oct 25, 2026 10:13 PM in response to NikiNY

Re: "Creator Studio 3 month trial not working : When I attempt to open and use the apps a screen pops up to accept a free 1 month trial."

Seems you may need to access the 3 month trial another way.

Did Apple perhaps email you a link for your free trial ?

Else: There's an access link for the 3 month trial on the linked webpage below:

For eligibility:

You likely have to access the trial using the new MacBook you purchased.

You can scroll down the page to the three free trial links, to choose the 3 month trial

Apple Creator Studio - Apple