Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.

Apple TV app on Windows 11 | Cannot sign in anymore

Hello,


since approx. 1.5 weeks I cannot sign in into my pple TV app on Windows 11. Sign in on any browser works just fine. But the app which I got via Microsoft Store won't work.


At first, I got the error there was a connection error and Apple Account servers aren't available. After a couple of days it's an infinite loop: I sign in, it loads for a bit and the sign-in fields show up again empty. So I have to sign in again, loads again, doesn't work again. No error message.


For 1.5 weeks I have no access to my bought movies and shows.


I know there are others here with the same issue. Apple support wasn't helpful at all and told me it's a Microsoft issue. Microsoft isn't responding.


Usual things like, uninstall, reinstall didn't work. Using hotspot, disabling firewall, uninstalling firewall, running as admin.. nothing works.


Has anyone figuered this issue out yet?

2 replies

Uhm, sorry but the sentence right before the one you quoted already mentioned that Apple support wasn't any help and I already was on the phone with one of their experts. They couldn't help. But thanks nonetheless for taking the time to respond.