Unable to use Find My iPhone due to forgotten Apple ID security questions

My dad lost his phone, and I’m trying to use Find My iPhone to find his phone, he knows his email and password, but he doesn’t remember setting up any security questions and he doesn’t know the answers to the security questions. Is there any way to get around that to find his phone or anyway to set up new questions and answers?

Posted on Oct 24, 2026 11:20 AM

1 reply

Limnos

Level 10 (462,771 points)

Oct 24, 2026 3:04 PM in response to rudi249

Read this support article to find out how to use the Find My app to locate a missing device or item. Click here --> Use Find My to locate your lost Apple device or AirTag - Apple Support

- A person can use the Find My app on a device owned by someone in their Family Sharing group. Alternatively, anybody can sign into https://www.icloud.com/find to locate their device using a browser.

"You don't need a two-factor code if you use any internet browser and log into www.icloud.com/find

Note that the address must include the "/find" as shown above."

2FA defeats the purpose of locating my de… - Apple Community

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Click on this link to find out how to 'Locate a device in Find My iPhone on iCloud.com' --> Locate a device in Find Devices on iCloud.com - Apple Support

I strongly urge your father to upgrade security to Two-factor authentication If he has forgotten his security questions he is at risk of losing his account permanently.