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Incorrect region when setting up account

Trying to figure out (like many others);when setting up my account the region was not correct.


Im caught in a bit of a loophole regarding my account and location.


Im pretty sure the issue stems from transferring some apps from my iPhone account that were from a different location.

After reading the article I have attached, it makes sense what might be happening.

I downloaded Logic Pro from the App Store on my iPad but I was not aware that it was part of the "Creative" subscription.


Im guessing I will have to wait until the subscription ends and then try again.


Thanks in advance




9 replies

Including that entire image in the post is bewildering because I thought it was part of a reply already made in this thread.


How many accounts do you have?


It is very, very difficult to create an account set to a different country from that where you reside. Apple prompts you for all kinds of information and it likely has to be consistent with being resident in that country


If you have changed country, you have to wait for subscriptions full expire (not just cancel but let run to the end) until you an change country settings. Apple won't let you change country if you still have an active subscription.


The article Change your Apple Account country or region - Apple Support describes how to change your Apple ID country or region, and the requirements and results of doing this.


You may encounter various issues and here is how to deal with them:


● Remove all your Apple Account balance using one of these two ways (if you use the first one you do NOT need to contact Apple):

- Add a credit or debit card to your account and buy items (not subscriptions) just in excess of your remaining balance. This will use all the balance and any excess will get charged to the card.

- Use the link in this article --> Check your Apple Account balance - Apple Support to contact Apple about removing account balance. Apple will keep the balance.

If you cannot empty your account balance you will have to create a new Apple Account in your new country.


● Subscriptions

Make sure all subscriptions have been canceled (see: Cancel a subscription from Apple - Apple Support ) and have fully expired. If you do not want to wait, you will need to contact Apple and request any ongoing items you have to be ended immediately.

● Payment Methods.

In the first link above, Apple says: "You might need to enter a valid payment method for your new country or region.” Refer to the list in: Payment methods that you can use with your Apple Account - Apple Support Note that some payment methods in that list may not be acceptable to set as a payment method for country change purposes; for example, account balance. While Apple has through the years avoided making any unequivocal statement about the country origins of such a payment method, using one from a financial institution in your new country may be the easiest way to ensure you don’t run into problems.

● Pending purchases and refunds

If you have pending purchases, or refunds in the process of being returned to you, you will have to wait until these clear. You can canel a pre-order (see: View or cancel pre-orders for apps, movies, music, or books - Apple Support )

● Leave or disband any Family Sharing groups.

Refer to How to leave or remove a member from a Family Sharing group - Apple Support

● Read this support article If your Apple ID or other options are greyed out in Settings —> If you can't sign out due to restrictions, or your Apple Account is grayed out in Settings - Apple Support

For items where you need to contact Apple to resolve an issue, see if there are options for a live chat or telephone call at the bottom of this page --> Contact Apple Support - Apple Support Select your country. Not all countries have all options and telephone numbers tend to only work when calling from the same country.



MITTB wrote:
Im pretty sure the issue stems from transferring some apps from my iPhone account that were from a different location.


You cannot transfer apps at all, much less from the same location. Installing an app on a different device has to be done by re-downloading. If you change location then it is possible the new country does not stock the app.

If you ignore the uploaded photo. You will see that I had downloaded Logic Pro on the iPad, but it came with the " Creative Studio " subscription. As you have mentioned earlier, I can't change the region until that finishes. So I think I'm just going to wait until then. I'm not really fussed about it. No privacy issues I don't think.

Thank you again for your time, much appreciated.


✌️

I believe you did select the correct region that is why you will have that problem

👆please ignore. I attached the picture of another thread that was posted earlier. It is showing what I was thinking. Thanks

Spot on. Yes I did download an app that was put on another device from another App Store. I have since deleted it from both devices.

Bit cryptic. How do you know if I selected the correct region 🤔

One more thing. Im viewing this on the "discussion forum " in the united states 🇺🇸

as when I login with my email and password it directs me here.